Last Update: 4th April 2026
Refund / Warranty Policy
This Refund / Warranty Policy applies to the products and services provided by Marcus Battery Delivery, a service by Marcus Autoparts.
Warranty Coverage
Warranty coverage for batteries supplied by us is subject to the terms and conditions of the respective battery brand, manufacturer, importer, distributor, or supplier.
Unless otherwise stated, the general warranty terms are as follows:
- 12 months or 20,000 km mileage warranty for petrol passenger vehicles
- 6 months or 20,000 km mileage warranty for diesel or commercial vehicles
Whichever comes first shall apply to the applicable warranty period or mileage limit.
Warranty periods may vary depending on the battery brand, battery model, vehicle application, and applicable supplier policy.
Scope of Warranty
Warranty generally covers manufacturing defects, subject to inspection, testing, and approval by the relevant supplier or manufacturer.
Warranty does not automatically apply to all battery-related complaints without proper inspection or assessment.
Exclusions
Warranty does not cover issues arising from or related to:
- alternator faults
- starter motor faults
- wiring or electrical system problems
- incorrect vehicle application
- overcharging or undercharging
- deep discharge due to prolonged parking or leaving lights or devices on
- misuse, neglect, accident, impact, water damage, fire, or flood
- unauthorised repair, tampering, or modification
- normal wear and tear
- faults unrelated to the supplied battery
Warranty Claims
To make a warranty claim, customers must provide reasonable proof of purchase, service details, and battery information.
The battery may need to be inspected, tested, or referred to the relevant supplier or manufacturer before any claim can be assessed or approved.
Service and Call-Out Charges
Unless otherwise stated, warranty coverage may apply only to the battery unit and does not automatically include transport, labour, inspection, emergency call-out, on-site service, battery coding, fault diagnosis, or other related service charges.
Refunds
Refunds are generally not available once a battery has been installed, delivered, fitted, or accepted by the customer, except where required by law or where a qualifying issue is confirmed following inspection and review.
Incorrect Supply
If the wrong battery is supplied due to our error, we will arrange for correction, replacement, or other appropriate resolution, subject to inspection and stock availability.
Change of Mind
No refund or return will be accepted for change of mind after service has been completed, a battery has been installed, or a technician has been dispatched, unless otherwise determined at our sole discretion.
Used, Installed, or Special Order Items
Used, installed, fitted, or specially ordered batteries are not returnable except where a valid warranty issue is confirmed or where required by law.
Final Assessment
All refund and warranty requests are subject to inspection, technical findings, supplier guidelines, product condition, and service records.
Our decision, or the relevant supplier’s or manufacturer’s decision where applicable, shall be final in relation to warranty eligibility, subject to applicable law.
Policy Changes
We may revise this Refund / Warranty Policy from time to time. Any updated version will be published on this page and will take effect from the date of publication.
Contact Information
Marcus Battery Delivery, a service by Marcus Autoparts
Phone / WhatsApp: 016-3224319
Email: marcus.autoparts@gmail.com
Address: No. 66, Jalan SS 2/75, 47300 Petaling Jaya, Selangor, Malaysia
Website: https://24hourscarbattery.com.my